“I think this is the heart of innovation: people focus on the last great experie…
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“I think this is the heart of innovation: people focus on the last great experience they had… Every aspect of your consumer is changing, putting them at the center of everything. I call this ‘accidental narcissism.’” – Brian Solis #RIC19 https://t.co/5PDPGp6naU
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Source by Retail TouchPoints